Casual Conference and Banqueting Assistant
£ 7 - £ 8 PH
About Hilton Cardiff
We are passionate about delivering exceptional guest experiences.
We believe Hospitality isn’t just a job; it’s a journey of self-discovery, growth, community and cultures. Our Team Members are extraordinary professionals who work together to deliver exceptional experiences for all who walk through our doors. As we continue to grow and innovate, our Vision “to fill the earth with the light and warmth of hospitality” has never faltered. We are more than a room for the night. We create heartfelt experiences for Guests, meaningful opportunities for Team Members, and a positive impact in our Communities.
As a Conference and Banquet Operations Team Member, you are responsible for setting up meeting rooms and ensuring all working areas are kept clean and tidy to deliver an excellent Guest and Member experience. A Conference and Banquet Operations Team Member will also be required to be able to work in all areas of Food and Beverage. Specifically, you will be responsible for performing the following tasks to the highest standards:Set up meeting and event roomsEnsure compliance of brand standardsKnowledge of menu content, menu changes, and promotional activitiesEnsure the Conference and Banqueting areas are kept clean and tidyEnsure Refreshment breaks are served at the correct timesAble to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and EventsWelcome guests in a polite and friendly mannerFollow cash handling procedures, if requiredManage guest queries in a timely and efficient mannerComply with hotel security, fire regulations and all health and safety legislationComply with local licensing lawsBe environmentally aware
A Conference and Banquet Operations Team Member serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Positive attitudeGood communication skillsCommitted to delivering high levels of customer serviceExcellent grooming standardsFlexibility to respond to a range of different work situationsAbility to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Conference and Banquet department and/or industry experiencePrevious experience of silver serviceKnowledge of Food Hygiene Regulations